REFUND POLICY
Our Responsibility To Satisfy You
At Boxetto Packaging, we want to provide you with the best service possible. We make each order special for you. So we have a way of handling returns and refunds that's easy to understand and fair. We are going to tell you how we do things so you know what to expect from the beginning to the end when you deal with our brand.
All Sales Are Final!
When you buy something from us, you need to know that all sales are final. This is because the things we sell are one of a kind and made for you. We do not give your money back or refund it unless we did something wrong with your order. If we made a mistake with the thing you bought and we can see that it was our error then we will reprint it for you.
Order Cancellations
You can cancel your orders at different stages but you might have to pay some cancellation charges.
Cancellation Stages
Stage 1 (Before Design Work): You can still cancel your order before we start working on the design. We will charge you $15 to cover payment processing fees, bank charges and initial design costs.
The cancellation fee for order cancellations at this stage includes the $15 fee.
Stage 2 (During Design Work): If you cancel your order while we are still working on the design we will have to deduct at least 15% of your total order amount as a cancellation fee. This covers our design department's expenses for order cancellations.
At this stage, there will be a deduction of 15% of the total order amount.
Stage 3 (Sent to Press): We will try to cancel your order. We can't guarantee it. If we succeed we will deduct at least 60% of your total order amount to cover our expenses for order cancellations.
Stage 4 (Shipped): If your order has already been picked up by the shipping company and shipped you can't cancel it anymore.
Please note: The company does not give refunds for design service orders that have been completed.
Damaged, Defective or Missing Items
For Reprints:
If the things you got from us are not right such as being damaged or some things are missing you need to tell Boxetto Packaging about this problem within 4 hours of getting your order. We do not accept claims that are told to us after this time. To get something to replace what is wrong, you must return at least 60% of the order, and you are responsible for the return shipping costs within 10 days of getting your order first. We will not take back anything without you getting permission from Boxetto Packaging.
Damaged Packages:
When you get a package you need to check it to see if it is damaged or if something is missing before you say it is okay. If you find something you need to tell Boxetto Packaging and the people who delivered the package right away. We are not going to fix problems that you do not tell us about within 12 hours of getting your order.
Non-Refundable Charges
Be aware that Boxetto is not responsible for refunding you if there is any mistake in printing. There are no exceptions to this policy.
- Incorrect spelling, grammar or punctuation.
- Incorrect graphics orientation, fonts and placements.
- Wrong die cuts, slits or missing folds.
- Inaccurate product size.
You have to inform us at support@boxetto.com