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+1-916-500-5470
Contact Team
Head Manager - Mike Wilson +1-916-500-5470
Senior Supervisor - Ethan Davis +1-573-612-6032
Sales & Marketing Team +1-865-686-5619
Florida Office - Jonathan +1 (321) 246-2142

Terms & Conditions

By using our website, you agree to these Terms and Conditions. Boxetto Packaging may update these Terms and Conditions at any time, with or without prior notice. We encourage you to review this page periodically to see if anything is new.

Copyright Notice

When you use our website, you need to know that everything on this website belongs to Boxetto Packaging and others who helped us. This means all the text, data, software, photographs, graphics, images, illustrations, maps, designs, icons and other things you see on our website, which we call Boxetto Packaging website content, are owned by Boxetto Packaging and others. You may not copy, modify, store, distribute, or transmit any Boxetto Packaging website content without our prior written permission. 

You are responsible for all the things you post, upload, or send through our website. When you place an order, you represent and warrant that you own or have permission to use any words, pictures, artwork, logos, trademarks or other materials you provide. You are also saying that your content does not break any laws or infringe upon the rights of any third party.

User Conduct On Our Website

You must not use our website for things like scams, hacking or other unauthorized activities. This includes using automated programs or bots to access our site.

You must keep your account credentials confidential. You are responsible for everything that happens on your account. When you post content you are giving Boxetto Packaging permission to use and copy it only to process your orders and provide our services.

Your use of our website is also covered by our Privacy Policy. It explains how we collect, use and protect your information.

Indemnification and Limitation of Liability

You are responsible for ensuring that any content or materials you provide do not violate the rights of others or break any laws. If your content causes legal claims or disputes against Boxetto Packaging, you agree to cover any related costs, damages, or legal expenses. While we strive to provide reliable services, Boxetto Packaging is not responsible for any indirect, accidental, or unexpected losses resulting from the use of our website or services. If we are found liable for any reason, our total responsibility will be limited to the amount you paid for your order.

Refund Policy

Because we make all our products from scratch, we cannot give you a refund or credit. If your order comes with a printing mistake or a defect caused by us, please email us at support@boxetto.com within 3 business days of getting it. We will reprint your order for free if we approve it.

If you are asking for a reprint you have to send us pictures of the problem and send back the whole order (at your own shipping cost) within 5 business days. The extra fee for processing is non-refundable. Do not use defective products.

Payments, Order Placements and Cancellation

Payment for all orders has to be made in US dollars and customers have to pay the amount including taxes, shipping and other fees before we start working on the order. The customer needs to look over and approve a proof before we start printing. Once the proof is approved and the order is sent to production the customer cannot make any changes to the artwork or the order details or the time it takes to complete the order.

If the customer wants to cancel the order they can do so within 4 hours of approving the proof. They will have to pay a cancellation fee of $60. If the customer cancels the order within 12 hours they might have to pay a fee of 15%. Payment for all orders including any cancellation fees must be made in US dollars. If the customer tries to cancel the order after 12 hours we cannot guarantee that we will be able to cancel it and if we do the customer might have to pay 25% of the value of the order.

Design Orders

When you place a design order it is really important to remember that design orders are non-refundable. So customers need to upload print artwork that is in 300 DPI and CMYK format. This is because we are not responsible if the print quality is bad because the files were wrong.

Customers are in charge of making sure the artwork they submit is accurate. They own it and have the legal rights to use the artwork. We have the right to say no to any design order that is against the law, offensive or violates someone else's rights.

Proofs And Color Accuracy

Customers must approve their digital proof before we start printing. If they do not approve on time it may delay their order. It is up to the customer to check the proof. They are responsible for any mistakes after they approve it.

We try to print colors as accurately as possible. However we cannot guarantee that the colors will be a match. This is because of the way we print. For accurate color results customers can order a paid hard copy proof. They will get to see a copy of their print before we make more.

No Liability For Errors

Boxetto Packaging is not responsible for mistakes in the product because of things given below:

  • Misspellings, grammar errors, damaged fonts and problems with graphics.
  • This also includes issues with bleeds, punctuation and folds that are wrong, incorrect or missing.
  • We are not liable for die lines, crop marks, transparency and cracks on folds.
  • Other things that can cause problems include overprint and the size of the product.

Overruns/Underruns

When it comes to overruns and underruns Boxetto Packaging will typically deliver the amount of products that were ordered a little extra. The extra amount does not cost anything. If we do not deliver products we will charge for the actual amount that was delivered. We follow the practice in the trade, which is to deliver plus or minus 5% of the amount that was ordered.

Production Speed, Shipping And Delivery of Orders

We do not start making your things until you say your artwork is okay you pay for it. You like the proof. We want to get your order to you on time. Sometimes things happen that we cannot control like the shipping company being slow, bad weather or customs holding things up. If you want we can ship your order to one address in the United States for free. It will get there in five business days. You have to pay any customs fees make sure your shipping address is right and if you put the address you have to pay any extra costs to ship it to the right place.

Please contact us via email support@boxetto.com or by calling 916-500-5470 for further questions and queries.